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Welcome To Courtney Honda's
Customer Care Department!




 

 Welcome to EXCELL!

My name is Chris Schoennagel, Customer Relations Manager and Facilitator for Courtney Honda's EXCELL program.

What is EXCELL??  EXCELL represents Exceeding Customer Expectation for Life.

One of the most important questions we ask here is: "What can we do to better serve our customers?" Our goal is that you will be completely satisfied; to bring about complete satisfaction as measured by sales and service survey scores.


As the EXCELL facilitator, I contact Sales and Service customers at random after each visit to ensure their satisfaction. Should a customer have a concern, I will research the situation and work to a satisfying conclusion. As Facilitator of the EXCELL program, my job is to trend the input from our customers and present the findings to the management and employees. The EXCELL program is designed so that our customers can tell us what's important to them. Here at Courtney Honda customer satisfaction is our mission. We always look to serving you better.


Customer input is very important to us, and we welcome any suggestions,concerns or compliments you may have for us.  

You can reach me at (203) 877-2888, I am in the office Monday through Friday from 9:30 a.m. until 5:00 p.m.

Proudly serving New Hondas , Used Hondas, Certified Used Hondas, and other quality used cars in the following counties:
Fairfield, New Haven, Middlesex, New London, Litchfield, Hartford, Tolland, Windham

Fairfield County Honda, New Haven County Honda, Middlesex County Honda, New London County Honda, Litchfield County Honda, Hartford County Honda, Tolland County Honda, Windham County Honda

Honda Accord Coupe, Accord Crosstour, Accord Sedan, Civic Coupe, Civic Si Coupe, Civic Sedan, Civic Si Sedan, Civic Hybrid, CR-Z Hybrid,
CR-V, Element, FCX Clarity, Fit, Insight, Odyssey, Pilot, Ridgeline